Refund policy
Return Policy
At Navesink Marine Systems, we strive to ensure your complete satisfaction with every purchase. Please review our return policy below.
Returns – Stock Items
We accept returns on stock items within 30 days of the original purchase date. To be eligible for a return, items must be:
- New and unused
- In original factory packaging
- In resalable condition
No restocking fee will be applied to qualifying stock item returns.
Non-Returnable Items
The following items are not eligible for return:
- Opened blister-pack items
- Software products
Non-Stock / Special Order Items
Returns for non-stock or special order items are handled on a case-by-case basis and may be subject to a restocking fee.
Return Shipping & Charges
- Customers are responsible for all return shipping costs.
- We do not provide prepaid return labels.
- Original shipping charges are non-refundable and may be deducted from your refund if applicable.
Defective or Damaged Items
Defective items may be eligible for exchange or return within 30 days of receipt.
- Items must be returned with postage paid.
- All defective returns are evaluated on a case-by-case basis.
Return Authorization Required
All returns must be approved in advance. Please contact us to obtain a Return Authorization (RA) number before sending any items back. Returns received without prior authorization may be refused.
How to Start a Return
To initiate a return, please contact us at:
NavesinkMarineSystems@gmail.com